Hotel Information

Hours

Reception

Monday – Sunday: 8am – 7pm

Pool

Monday – Sunday: 8am – 8pm

Laundry room

Monday – Sunday: 8am – 8pm

Check-in & check-out

Check-in is from 2pm on the day of your arrival. We kindly request that you check out promptly by 10am, allowing us to prepare your room for our next guests. If your plans change and you require an early check-in or late check-out, we may be able to accommodate you for a small additional fee — let us know via phone or email and we'll do our best to arrange it.

After-hours arrival

We understand some of our guests come from afar and may have unpredictable arrival times. If you may not be able to arrive during reception hours, please let us know in advance via phone or email. On request, we can arrange after-hours key collection and check-in.

After-hours manager: 0488 771 640

Parking

Our hotel has two carparks for guests: an area in front of the main lobby (Front Carpark), and a larger area near the pool with undercover and limited-mobility parking (Rear Carpark).

EV charging stations

There are two 22kW EV charging stations at Comfort Hotel Pacific Cleveland — one at the front carpark near the main entrance, and one at the rear carpark near the exit. Please talk to reception if you have any problems.

Getting around the hotel

During reception hours, the hotel can be accessed through the main lobby, which leads directly to the rooms on the first floor. A lift is available for guests to access the ground and first floors. After reception hours, the ground floor entrance can be accessed through the after-hours door next to the pool, and the first floor via the stairs.

Some wheelchair-accessible rooms are located on the first floor. Please let our on-site manager know beforehand if you need to use the front entrance door to access the room after-hours — our friendly staff will try their best to assist you.

Room keys

You will receive 2 keys and 1 white power tag when you check in. The key with the blue sticker is for the after-hours door; the other is your room key. The power tag turns on power for lights, TV and air conditioner — stick the tag into the power slot on the wall near the entrance, and when you hear a beep the power for the air con is on.

Please take your room keys with you when you leave your room. There is a $30 call-out fee if you lock yourself out and require after-hours assistance.

Mini-bar & plates

Each room has 7 drinks in the bar fridge at $3 each — please pay at reception when you check out. Feel free to request plates or cutlery at reception; please clean them after use and keep them in the room.

Public laundry

There is a laundry room on the ground floor near the swimming pool entrance. The washers and dryers are coin operated ($5 per wash, $5 per dry). Laundry powder is available from reception at $2 per pack, or from the shopping centre next door.

Wi-Fi

Free Wi-Fi is available to all guests. Networks: Comfort Hotel, Pacific Guest or Comfort Guest.

Password: Hotel128

Room service

Rooms are serviced every day except Sundays and public holidays — beds made, rubbish taken out and towels refreshed if needed. Please talk to reception if you need anything on Sundays or public holidays, and hang the 'Do Not Disturb' sign on the door if you do not wish the room to be serviced.

Hotel rules

To ensure a pleasant experience for everyone, please adhere to the following rules and policies.

• Keep noise to a minimum between 10:00pm and 10:00am
• Parties or large gatherings are not permitted
• Activities including the use of illegal substances are strictly prohibited
• Smoking is strictly prohibited within rooms — a $300 cleaning fee applies, and a further $1,800 fine if the fire alarm is triggered
• No cooking is permitted in motel rooms (the microwave is for heating only) — a $1,800 fine applies if the fire alarm is triggered
• No-pets policy — a $300 cleaning fee applies if you bring a pet without prior permission

Failure to comply with our rules may result in guests being asked to vacate the premises. Guests will be held liable for any damages to hotel property. Any questions or concerns, please do not hesitate to reach out to our friendly staff.

Emergency contacts

• Emergencies (police, fire, ambulance) 000 Advise your room number
• On-site manager 0488 771 640
• Reception (07) 3286 2088
• Cleveland Police Station (07) 3824 9333